I’m working on owning my mistakes. As a recovering perfectionist, it is difficult to realize that I have made a mistake that impacts my business and my relationships. But I have learned that the best thing to do is to own it and fix it. Try to make it right. And try to make sure it doesn’t happen again.
In the last week, I made two terrible mistakes.
First, I completely missed a face-to-face meeting with a contact. Yuck. The meeting was on my calendar. But I completely spaced attending it. I was out of my typical routine and let it fall through the cracks.
As soon as I realized my mistake, I responded to my contact’s message. We rescheduled for the very next day (at a time and place convenient for my contact – not for me). And you know I purchased my contact’s refreshment as an intentional apology.
Second, I completely missed a completed form from a client. Yuck. The completed form was in my online system. But I missed the notification. I still don’t know exactly how it happened.
But I made a hard apology phone call the very same day. I brainstormed a way to make it up to this client and offered the idea. Then, I ignored everything I needed to do for other clients in order to get this client’s next step completed (before I ever even received a phone call or email in response).
It is not a good feeling to realize that you have made a mistake that negatively impacts people you care about. Especially when those mistakes have the propensity to communicate “you are not important to me.” Which is not how I truly feel or what I want to communicate!
I’m putting myself out there – hoping that someone can learn from my mistakes. Because mistakes matter. And we’ve got to own them, fix them, make them right, and prevent them from happening again.